Terms & Conditions

We're delighted you've chosen our property for your vacation. To ensure a comfortable and enjoyable stay for all our guests, we kindly ask you to agree to the following terms and conditions. By signing this document, you agree to abide by these terms during your stay.

Check-in time is 2 PM - Check-out time is 10 AM (guests can arrange an adjusted check-in/out time prior to arrival)

Quiet hours are from 9 PM until 9 AM everyday.

Late Check-Out Fee: Guests must check out by the designated time. For every 30 minutes past check-out time without prior approval, a $100 fee will be charged.

Please be respectful of our neighbours. No music is allowed on the balcony during quiet hours.

Occupants: You must not exceed the number of guests on the booking. No outside guests are allowed without prior approval. If more guests are found to be staying, there will be an additional charge of $100 per person per night. A penalty of $1,000 may also apply, and you may be asked to leave the property immediately.

BBQ Area: Please clean up after using the BBQ facilities. If a BBQ needs extra cleaning, a $75 fee may be applied

Oven: Please ensure the oven is left clean after use. If the oven requires extra cleaning, an $85 fee may be applied

Pool: No glass bottles or containers allowed in the pool area. (This includes glass bottled alcohol eg. Wine bottles/beer bottles) No alcoholic drink is permitted within 1 meter of the pool edge, or inside the pool. Children under 14 years must always be supervised by an adult. After using the pool, please ensure you are completely dry before entering the house, apartment, or elevator. Additionally, diving is not permitted in the pool.

Parking: Please use only the dedicated parking spot provided in your check-in details. Parking in any other spot in an underground car park will result in your car being towed. Guests are not allowed to use the visitor parking at an apartment building.

Rubbish: Do not leave waste in the car park. Any items left in this area will incur a removal charge. Spare bin bags are provided for your convenience during your stay. Please use them for any additional waste in the property. If you fill the council bins, we kindly ask that you dispose of any excess waste at an alternative location. Failure to do so may result in a removal fee. If a waste collection service is required, you will be sent a copy of the invoice and charged accordingly.

Balcony: Hanging items like towels or clothing over the balcony railing is not permitted.

Booker's accountability: The actions of any guest in the property are the responsibility of the person who made the booking. For example, if a secondary guest damages any property or breaks rules resulting in any action being taken, it will be reflected on the booker.

Keys: A loss of keys which results in new keys being cut or fobs needing to be ordered will come at a cost relative to each item. - Fob replacement $100 - Key re-cut $50 - Garage remote replacement $150 - An additional charge of 1 hour labour will also be added to retrieve the replacements. Please take good care of the keys; some keys are extremely hard to replace and require a week-long process to re-order and then driving an hour to pick them up.

Key Return: If the keys are not returned to where they were picked up from, you will be charged accordingly as per our check-out instructions. eg. - No photo proof = $50. - keys locked inside apartment/house resulting in a call out to bring spare keys = $150.

Security Deposit: A security deposit of $1000 will be held during your stay. We do not deduct this money; it is just a hold in your account. This deposit will be released after our cleaners have reported no damage to the property. Never will we deduct any money without prior discussion about any issue or misconduct of this agreement

Pets: If you do not have a pet registered with us prior to check-in and there is evidence that a pet was present during your stay, you will be charged up to $1000. A pet visible in the property during your stay may also result in the termination of the booking with no refund.

Smoking Policy: Smoking is prohibited on the Premises. (This includes balconies in apartments) If there is any evidence of smoking in or outside the apartment, you will be charged $500

Subletting: Subletting the property is strictly prohibited.

Inspections: The Host may inspect the property (On long stays over 20 days) with prior notice, as per state law. If any terms of the agreement are violated, the stay may be terminated immediately.

Damage: Any damage caused by the Guest will be charged to the guest. A property report is conducted before each guest arrives, and again after guests vacate. These reports will be provided to the guest to show the damage occurred during their stay.

Quiet Enjoyment: Guests should behave respectfully towards neighbours. Disturbances, such as large gatherings or parties, are grounds for immediate termination of the agreement. There is a strict no-party policy. A full deduction of the security deposit will result from an unwarranted party.

Host’s Liability: The Host is not responsible for any injuries or damage as a result of misuse of property during the stay.

Travel Insurance We strongly recommend purchasing travel insurance to cover unexpected events such as illness or changes in plans. Unfortunately, we’re unable to modify or cancel bookings due to sickness or personal circumstances once the cancellation period has passed — which is why travel insurance is the best way to protect your stay and peace of mind.

Use of Premises: The property can be used for commercial purposes if requested and accepted before arrival.

Illegal Activity: The property must be used for legal purposes only. Illegal activities will result in immediate termination of the agreement without a refund.

Lost Possessions: The Host is not responsible for any personal items left behind. Gold Coast Accommodations only holds lost property for 48 hours.

For security and verification purposes, the name on the booking must match the identification of the guests upon check-in. If the registered name does not match the arriving guests, entry to the property will not be permitted.

Unfortunately, alterations within 30 days of the check-in date that result in a reduction in price will not be accepted. Other alterations are not guaranteed and will be subject to the host's discretion.

Breaking the rules agreed upon can result in immediate eviction with no refund.

Thank you for your cooperation in adhering to these house rules. We hope you enjoy your stay with us! If you have any questions or concerns during your stay, please don't hesitate to contact us.



Governing Law:

This agreement shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from this agreement shall be subject to the jurisdiction of the courts of Queensland, Australia.